FAQ – User administration
I forgot my password.
On the login page, click "Forgot password?". Then enter your user name and request the activation code by e-mail.
The detailed instructions: Set password.
Note: Resetting the password does not affect the registration in the authenticator.
My authenticator registration has been lost or no longer works.
Please contact Byron Informatik AG. Support will set a new password and simultaneously reset the 2FA registration. At the next login, the password and the authenticator app can be set up again.
My access is locked after several incorrect entries.
After 3 failed login attempts (incorrect user name or incorrect password), access is temporarily locked.
| Lock | Duration |
|---|---|
| Automatic release | 3 minutes |
Once the lock period has expired, you can try logging in again.